Terms and Conditions

1. Acceptance of these Terms

These Terms and Conditions apply to your use of medrouteaccess.com and any forms, information, functionality or communications made available through the website.

By using the website, you confirm that you have read and understood these terms and agree to comply with them.

Additional terms may apply where you enter into a specific programme, commercial arrangement, partnership, service agreement or other contractual relationship with Medroute Access Ltd.

Where specific written terms apply to a particular service or programme, those specific terms will take priority in relation to that service where there is a conflict with these website terms.

2. About Medroute Access

This website is operated by:

References to "Medroute Access", "we", "us" or "our" in these terms mean Medroute Access Ltd.

3. Purpose of this Website

The website provides information about Medroute Access, our activities, potential programmes, partnerships and services, and allows eligible individuals, healthcare professionals, organisations and other stakeholders to contact us or submit an initial enquiry.

Information on the website is provided for general informational, professional and administrative purposes.

Submission of an enquiry does not automatically create a contractual relationship between you and Medroute Access.

It also does not mean that any particular product, medicine, programme, treatment, manufacturer, healthcare provider or service is available or suitable for you.

4. Medical and Emergency Disclaimer

Information available through this website is not intended to diagnose, treat, cure or prevent any disease or medical condition and should not be treated as personalised medical advice.

You should seek advice from a suitably qualified healthcare professional regarding diagnosis, medicines, treatment options, risks, benefits, eligibility and clinical decisions.

Nothing on this website creates a doctor-patient, pharmacist-patient or other healthcare-provider relationship between you and Medroute Access merely because you use the website or submit an enquiry.

You should not delay or disregard professional medical advice because of information obtained through this website.

5. Access Requests and Enquiries

Our request-access and contact facilities are intended to allow appropriate initial enquiries to be submitted for assessment or routing.

An enquiry may require further information, professional verification, clinical review, manufacturer approval, healthcare-provider involvement, regulatory consideration, programme eligibility assessment or other checks before any next step can occur.

We may:

• request additional information;
• verify professional or organisational details;
• refer an enquiry to an appropriate partner, manufacturer, healthcare organisation or programme operator where lawful and appropriate;
• decline to progress an enquiry;
• explain that a programme or service is not available in a particular country or circumstance; or
• require additional agreements, consent, documentation or verification before proceeding.

Submission of a request does not create an entitlement to any medicine, product, treatment, programme, funding, reimbursement or service.

6. Information You Provide

When submitting information through our website, you agree to provide information that is accurate, complete and not deliberately misleading.

You must not impersonate another person, falsely claim professional credentials or submit information that you are not authorised to provide.

Where you provide information relating to another person or organisation, you are responsible for ensuring that you have an appropriate lawful basis or authority to provide that information.

You should promptly notify us if material information submitted in connection with an active enquiry becomes inaccurate.

7. Patient and Sensitive Information

Our public website forms are intended primarily for initial enquiries and should contain only the information reasonably necessary for us to understand and respond to the enquiry.

Where patient-specific information becomes necessary, Medroute Access or the relevant programme operator may provide separate instructions regarding an appropriate secure channel and any additional consent, confidentiality or regulatory requirements.

8. No Guarantee of Access or Outcome

Medroute Access does not guarantee that any particular medicine, product, treatment, programme, healthcare provider, manufacturer, funding source, logistics route or other service will be available to a particular person or organisation.

Availability may depend on factors outside our control, including:

• applicable laws and regulatory requirements;
• manufacturer policies and approvals;
• programme eligibility criteria;
• healthcare-professional assessment;
• medical or clinical considerations;
• supply or stock availability;
• import, export or customs requirements;
• logistics and distribution arrangements;
• funding, payment or reimbursement requirements; and
• the laws of the country or jurisdiction concerned.

We do not guarantee any particular medical, commercial, regulatory or logistical outcome.

9. Third-Party Programmes, Providers and Partners

Medroute Access may work with or communicate with pharmaceutical or biotechnology companies, healthcare institutions, laboratories, logistics providers, technology providers, professional advisers and other programme partners.

Some services, products or programmes referenced through the website may be supplied, operated or controlled by third parties.

Those third parties may apply their own eligibility requirements, contractual terms, privacy notices, professional requirements and operational procedures.

Unless expressly stated otherwise, Medroute Access is not responsible for independent decisions, clinical judgments, products, services, acts or omissions of third-party organisations.

10. Acceptable Use of the Website

You may use this website only for lawful purposes.

You must not:

• use the website in violation of applicable law;
• submit false, fraudulent or deliberately misleading information;
• impersonate another person or organisation;
• falsely represent professional qualifications, licences or authority;
• attempt to gain unauthorised access to our website, systems, servers, accounts or data;
• introduce viruses, malware, malicious code or other harmful technology;
• interfere with the operation, security or performance of the website;
• scrape, harvest or systematically extract data from the website without permission where such activity is unlawful or prohibited;
• use website content to misrepresent an affiliation, endorsement or relationship with Medroute Access;
• use the website to send spam, unlawful advertising or abusive communications; or
• attempt to circumvent security or access controls.

11. Intellectual Property

Unless otherwise stated, the website and its original content, branding, text, graphics, layouts, documents and other materials are owned by or licensed to Medroute Access and may be protected by intellectual-property laws.

You may view and download reasonable extracts from the website for your personal, professional or internal organisational use in connection with a legitimate enquiry.

You must not reproduce, republish, distribute, modify, commercially exploit or create derivative works from substantial parts of our website without permission, except where permitted by applicable law.

Third-party names, trademarks and logos appearing on the website remain the property of their respective owners.

12. Website Availability and Security

We aim to keep the website reasonably available and secure, but we do not guarantee uninterrupted, error-free or continuously available access.

We may suspend, withdraw, modify or restrict all or part of the website for maintenance, security, operational, legal or business reasons.

Internet communications are not completely secure. You are responsible for using appropriate security precautions when accessing the website.

You should not send highly sensitive information through an insecure connection or ordinary email.

13. Privacy and Cookies

Our collection and use of personal data is described in our Privacy Policy .

Where cookies or similar technologies are used, additional information may be provided in our Cookie Policy and through website cookie controls.

By using the website, you acknowledge that personal information may be processed in accordance with our applicable privacy notices.

14. Third-Party Links

The website may contain links to external websites, resources, organisations or services.

Links are provided for convenience or information and do not necessarily mean that Medroute Access endorses, controls or accepts responsibility for the external website or its contents.

Third-party websites operate under their own terms, privacy policies and security arrangements.

15. Website Disclaimers

We take reasonable care when preparing information for this website, but information may change and may not always be complete, current or applicable to every circumstance.

To the extent permitted by law, the website and its content are provided on an "as available" basis.

We do not warrant that:

• all information will always be complete or current;
• the website will always be available;
• website content will be suitable for a particular individual or purpose;
• submission of an enquiry will result in access to a particular programme, product or service; or
• the website will be free from every technical, security or compatibility issue.

Nothing in these terms excludes any warranty, obligation or right that cannot lawfully be excluded.

16. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.

Subject to that principle and to the extent permitted by applicable law, Medroute Access will not be liable for losses arising solely from:

• reliance on general website information instead of obtaining appropriate professional advice;
• temporary website unavailability;
• unauthorised or unlawful misuse of the website by a user;
• inaccurate information supplied by a user or third party;
• acts, omissions or decisions of independent third parties;
• external websites or services not controlled by Medroute Access; or
• events outside our reasonable control.

Where you use our website in the course of business, and subject to applicable law and any separate agreement, Medroute Access will not be responsible for indirect or consequential loss, loss of profit, loss of revenue, loss of business opportunity or loss of anticipated savings resulting solely from use of the website.

These website limitations do not override any liability provisions contained in a separately signed agreement between you and Medroute Access.

17. Responsibility for Misuse

You are responsible for your own use of the website and for information you submit.

To the extent permitted by applicable law, you may be responsible for losses, claims, costs or expenses reasonably incurred by Medroute Access where they result directly from your unlawful use of the website, deliberate provision of fraudulent information, infringement of another person's rights or material breach of these terms.

18. Suspension or Restriction of Access

We may restrict, suspend or block access to the website or particular functionality where we reasonably believe this is necessary to:

• protect website or information security;
• prevent fraud or misuse;
• comply with law or regulatory requirements;
• investigate a suspected breach of these terms; or
• protect Medroute Access, our partners, users or third parties.

19. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our website, operations, services, technology or legal and regulatory requirements.

The current version will be published on this page with an updated revision date.

Where appropriate, material changes may also be communicated by another reasonable method.

Your continued use of the website after revised terms become effective will constitute acceptance of those revised terms to the extent permitted by applicable law.

20. General Provisions

Entire website agreement

These Terms and Conditions, together with policies expressly referenced in them, govern your general use of this website.

They do not replace a separate written contract, programme agreement or other legally binding document entered into between you and Medroute Access.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

No waiver

A delay or failure by Medroute Access to enforce a provision of these terms does not automatically waive our right to enforce that provision later.

Assignment

You may not transfer rights or obligations arising under these website terms where such transfer would materially affect Medroute Access without our prior written consent.

Mandatory rights

Nothing in these terms is intended to restrict any mandatory statutory or consumer rights that cannot lawfully be excluded or limited.

21. Governing Law and Disputes

These Terms and Conditions and any non-contractual matters arising from your general use of this website are governed by the laws of the Federal Republic of Nigeria, unless mandatory law requires otherwise.

Where a dispute arises, the parties should first make reasonable efforts to resolve the matter through direct communication.

Subject to any mandatory jurisdictional rights and any dispute-resolution procedure contained in a separate agreement, disputes relating to these website terms may be submitted to the competent courts of Nigeria.

These Terms and Conditions are intended as a website terms-of-use framework. They should be reviewed against Medroute Access Ltd's actual services, programme agreements, commercial arrangements, regulatory obligations and operating model before publication.